Refund Policy

Last Updated: January 5, 2026

1. Overview

At AI Smart Toolkit, we strive to provide the best AI-powered tools and experiences. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our platform.

Important: Credits purchased through our platform are generally non-refundable once they have been used. Please review our policy carefully before making a purchase.

2. Credit Purchases

General Rule: Credit purchases are non-refundable once the credits have been used or partially used.

However, we may consider refunds in the following exceptional circumstances:

  • Duplicate Charges: If you were accidentally charged twice for the same purchase
  • Technical Errors: If a technical issue on our end prevented you from using purchased credits
  • Unauthorized Purchases: If purchases were made without your consent (fraud)

3. Subscription Plans

For subscription-based purchases:

  • 7-Day Guarantee: New subscribers may request a full refund within 7 days of initial purchase if no credits have been used
  • Partial Refunds: After 7 days, partial refunds may be considered on a case-by-case basis
  • Renewals: Automatic renewal charges may be refunded within 48 hours of the charge

4. How to Request a Refund

To request a refund, please:

  • Email us at support@famcloud.in
  • Include your registered email address
  • Provide the transaction ID or receipt
  • Explain the reason for your refund request

We aim to respond to all refund requests within 3-5 business days.

5. Refund Processing

If your refund is approved:

  • Refunds will be credited to the original payment method
  • Processing time is typically 5-10 business days
  • Bank processing times may vary

6. Non-Refundable Items

The following are NOT eligible for refunds:

  • Promotional or bonus credits
  • Credits earned through referrals
  • Daily rewards and achievements
  • Credits that have been fully or partially used

7. Chargebacks

If you file a chargeback or payment dispute without first contacting us, your account may be suspended. We encourage you to reach out to our support team to resolve any issues before initiating a chargeback.

8. Contact Us

For any questions regarding our refund policy, please contact us:

Email: support@famcloud.in

Response Time: 24-48 hours

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